Director of Operations and Customer Engagement

4 days ago


Mt Pleasant, South Carolina, United States The Learning Experience #407 Full time
Job Description

At The Learning Experience #407, we are seeking a highly skilled and experienced Director of Operations and Customer Engagement to join our team. This key role will be responsible for driving the financial and operational performance of our center, while also leading our customer engagement efforts.

Key Responsibilities:
  • Business Operations:
    • Drive financial performance and productivity for all operational aspects of the center.
    • Analyze and reconcile monthly P&L statements, creating action plans based on past performance and forecasted occupancy.
    • Manage labor, approving all final work schedules to ensure appropriate ratios are always intact.
    • Forecast future enrollment based on annual graduation.
    • Process payroll, ensuring the accuracy of timekeeping systems.
    • Manage center inventory, including office supplies, food, curriculum, and staff recognition items.
    • Manage all vendor relationships, including facilities maintenance and technology support.
    • Ensure parent billings, account receivables, and collections are accurate and precise.
  • Customer Engagement:
    • Execute marketing brand campaigns within the center and implement local marketing activities.
    • Oversee the Work and Family program, building new relationships with community and business leaders.
    • Effectively use social media channels for parent engagement and retention.
    • Nurture leads through scheduling and conducting tours, following up with potential families to secure enrollment.
    • Lead tours, highlighting key features of our brand and the center, and maintain strong connections with potential customers.
    • Maintain a strong understanding of the childcare offerings within the community.
    • Coordinate the registration process and maintain customer and employee information in center systems.
    • Responsible for communications to families, including billing and newsletters.
    • Plan and manage budget for parent pleasers.
Qualifications:
  • 3+ years of experience in retail/store management, with cross-industry experience welcome.
  • Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting.
  • Ability to leverage data to understand the business and make decisions.
  • Bachelor's degree preferred.


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