Senior Event Coordinator

4 weeks ago

Arlington, Virginia, United States Northwest Center Full time
Job Summary

We are seeking a highly skilled and experienced Senior Event Concierge to join our team at Northwest Center. As a Senior Event Concierge, you will be responsible for ensuring that our meeting spaces are customer-ready, welcoming, and professional. You will provide exceptional customer service, manage event logistics, and maintain accurate records of event data.

Key Responsibilities
  • Ensure meeting spaces are customer-ready, including greeting and welcoming visitors in a friendly and professional manner.
  • Prepare and setup resources, including printed materials, supplies, and other event-related needs.
  • Work from the welcome desk, greet guests, and provide scheduling processes.
  • Setup working areas or conference rooms prior to each use and continuously throughout the day.
  • Maintain accurate and current records of relevant data/metrics.
  • Prepare briefing rooms and event spaces with precision between meetings and activities.
  • Partner with onsite support to resolve ad hoc needs.
  • Enter all event requirements and related information into the established system.
  • Manage supply inventory and communicate with Supervisor when reordering is necessary.
  • Ensure all small plant life around Welcome Desks are maintained.
  • Be ready to share nearby places to eat and other landmarks to visit within the area.
  • Assist with special events and projects as requested.
  • Arrive in designated attire and ensure a professional appearance.
  • Provide clear summaries of completed tasks and ongoing projects to leadership as needed.
  • Immediately report any suspicious persons, calls, and packages to security and NWC leadership.

Requirements
  • High School Diploma or GED required, Associates degree preferred.
  • Customer service skills with executives.
  • Strong verbal and written skills.
  • 3+ years of experience in a high-volume customer-facing role.
  • Ability to manage and prioritize multiple tasks and responsibilities simultaneously.
  • Excellent organization, planning, and time management skills.
  • Ability to be on-site in Arlington, VA.
  • Proficiency with Microsoft Word, Outlook, Excel, PowerPoint, Smartsheet, and SharePoint.

Preferred Experience
  • Experience in luxury customer focus hotels/resorts and/or luxury restaurants.
  • Experience in event organization and planning.
  • Proven record of cross-team collaboration and ability to influence decision making.
  • Creative problem solver.
  • Experience managing a shared team Outlook inbox in addition to their own.
  • Experience with Chime, Slack, and WorkDocs.
  • BS/BA degree in hospitality, international relations, marketing, or equivalent related experience.

Working Conditions & Physical Demands
  • Flexibility to work nights and weekends based on event needs.
  • Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
  • May need to carry supplies to other buildings.
  • Support adjusting furniture or working with the onsite team to help facilitate furniture needs.
  • Ability to work at a computer for long periods (up to 8 hours per workday).
  • Ability to move consistently within a 1.5 radius is required.
  • Ability to read, write, communicate, and comprehend the English language.
  • Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
  • Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
  • This is a dog-friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.

Equal Opportunity Employer
Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].

At Northwest Center, we do not just accept diversity and inclusion - we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together. We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans' status.

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