Seasonal Client Experience Coordinator

2 months ago

Chicago, Illinois, United States Cartier Full time

Job Mission

At Cartier, we are committed to delivering exceptional client experiences that exceed our clients' expectations. As a Client Experience Coordinator, you will play a critical role in supporting the execution of our client experience strategy and identifying opportunities for improvement in our boutiques.

Key Responsibilities

  • Create personalized client experiences that showcase our luxury products and exceptional service.
  • Deliver exceptional welcome experiences to every client, ensuring outstanding hospitality throughout their visit.
  • Support the front-of-house team with appointment preparation, client entertainment, product presentation, and sales finalization.
  • Assist clients with quick service requests, repair drop-offs, and personalization services.
  • Support the commercial and management teams with client development activities, including data entry, report management, and client treatments.
  • Provide recommendations and personal services to clients, including directions, restaurant reservations, and entertainment requests.
  • Assist with phone duties, supporting incoming calls, message retrieval, and appointment setting.
  • Consistently reach and aim to exceed all key performance indicators (KPIs).

Optimize the Boutique Environment

  • Support the flow of boutique traffic and daily management of the appointment booking tool.
  • Support the general upkeep and appearance of the sales floor, wrap rooms, and client service areas.
  • Assist with merchandising and display maintenance, ensuring proper visual standards and product maintenance.
  • Partner with the Operations Coordinator to manage boutique supply inventory, including replenishment needs and optimal storage organization.
  • Assist with inventory control processes, including daily/weekly/monthly counts and stock movements.
  • Participate in daily setup and breakdown of the boutique for opening/closing.
  • Assist with organization and tracking of client experience tools, such as food and beverage, Cartier gifts, stationery, and fragrance samples.

Maison/Industry Knowledge and Compliance

  • Develop fundamental brand knowledge to convey Cartier heritage and values.
  • Understand and comply with security and operational procedures, including product handling, inventory control, and transaction processing.
  • Remain current on industry news, local/global competition, and community connections.
  • Strive for operational excellence related to the boutique environment and uphold Cartier standards.
  • Share and collaborate best practices with the boutique team.

Teamwork

  • Uphold Cartier standards with a professional image in personal appearance, manner, and demeanor.
  • Contribute to a positive and productive boutique environment by leveraging personal and team savoir-faire to create a highly collaborative network.

Qualifications

  • Associate's or Bachelor's degree preferred.
  • Previous experience in luxury retail, service, or hospitality is a plus.
  • Excellent computer skills and use of technology.
  • MS Office experience required; SAP knowledge preferred.
  • Additional language skills are a plus.

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