Seasonal Client Experience Coordinator

4 weeks ago


Chicago, Illinois, United States Cartier Full time
Job Mission

At Cartier North America, we are committed to delivering exceptional client experiences. As a Seasonal Client Experience Coordinator, you will play a vital role in supporting the execution of our client experience strategy, identifying opportunities for improvement, and upholding our values and standards. In partnership with boutique management, you will execute individualized client experience journeys, ensuring seamless and memorable experiences that foster brand loyalty.

Key Responsibilities
  • Create exceptional client experiences
  • Deliver outstanding hospitality and support the needs of our hybrid environment
  • Support front-of-house duties, ensuring timely assistance for appointments and walk-in clients
  • Utilize Maison storytelling and heritage to enhance the client experience
  • Assist sales associates with impactful discovery and pre-appointment browsing
  • Support commercial and management teams with client development activities, including data entry and report management
  • Provide recommendations and personal services, including directions, restaurant reservations, and entertainment requests
  • Assist with phone duties, supporting incoming calls and appointment setting
  • Consistently reach and aim to exceed all KPIs

Optimize the Boutique Environment
  • Support boutique traffic flow and daily management of the appointment booking tool
  • Support general upkeep and appearance of the sales floor, wrap rooms, and CS areas
  • Assist with merchandising and display maintenance, maintaining proper visual standards and product organization
  • Partner with the Operations Coordinator to manage boutique supply inventory and ensure proper product movement
  • Assist with inventory control processes and participate in daily setup and breakdown
  • Assist with organization and tracking of client experience tools
  • Assist with special projects as needed

Maison / Industry Knowledge and Compliance
  • Develop fundamental brand knowledge to convey Cartier heritage and values
  • Understand and comply with security and operational procedures
  • Remain current on industry news and local/global competition
  • Strive for operational excellence and uphold standards
  • Share and collaborate best practices with the boutique team

Teamwork
  • Uphold Cartier standards with a professional image and demeanor
  • Contribute to a positive and productive boutique environment, leveraging personal and team savoir-faire

Qualifications
  • Associate's or Bachelor's degree preferred
  • Previous experience in luxury retail, service, or hospitality is a plus
  • Excellent computer skills and use of technology
  • MS Office experience required; SAP knowledge preferred
  • Additional language skills are a plus

Personal Skills
  • Must be available to work retail hours, including weekends, and travel for trainings as needed
  • Ability to work in a fast-paced, evolving environment
  • Excellent analytical, organizational, and interpersonal communication skills
  • Strong understanding of client service needs and priorities
  • Strong attention to detail with the ability to handle multiple tasks simultaneously
  • Collaborative approach with a 'can-do' attitude
  • Intellectual curiosity and passion for learning

Expected Salary Range: $21 to $23 per hour

Please note, salaries will be negotiated based on relevant skills and experience.

This position is payrolled by a third party.

*This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

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