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Houston Showroom Operations Leader
2 months ago
Join SuitShop as a Houston Showroom Operations Leader
We are seeking a dedicated full-time Showroom Operations Leader to enhance our Houston location. If you have a passion for fashion, retail, and the wedding industry, we invite you to explore this opportunity.
About SuitShop: SuitShop is a pioneering e-commerce suiting brand in the United States, specializing in high-quality, size-inclusive suiting at accessible price points. With several physical showrooms and innovative online solutions, we are experiencing remarkable growth and are eager to welcome new leaders to our team. We prioritize career advancement and provide our team members with unique opportunities to engage in various aspects of our apparel tech start-up.
Position Overview: As a Showroom Operations Leader, you will take charge of managing the retail operations of our showroom, ensuring that we meet and exceed operational and commercial standards while adhering to budgetary constraints. Your leadership will be crucial in driving sales, enhancing performance, and achieving profitability through effective strategies.
Key Responsibilities:
- Meet monthly targets based on business growth trends.
- Become a product and service expert to provide exceptional customer service.
- Engage with customers to address their needs and provide styling recommendations.
- Implement a follow-up communication strategy to boost sales and support clients.
- Ensure the showroom meets customer service KPIs through various support channels.
- Attend local wedding expos to generate leads and build connections.
- Maintain stockroom organization and oversee inventory replenishment.
- Train and mentor showroom team members to ensure high performance.
- Collaborate with other showroom leaders to maintain operational consistency.
Candidate Profile:
- A passionate advocate for the SuitShop brand.
- Proven experience in retail management.
- Inspirational leader with a track record of driving sales and achieving KPIs.
- Skilled in visual merchandising and stock management.
- Proficient in customer service and conflict resolution.
- Flexible availability, including evenings and weekends.
What We Offer:
- Comprehensive health benefits and competitive salary.
- Training in essential business applications.
- Employee discounts and clothing allowances.
- Paid time off and wellness reimbursements.
SuitShop is committed to creating an inclusive workplace and is proud to be an equal opportunity employer.
