Medical Office Coordinator

3 weeks ago


Walnut Creek, California, United States LifeStance Health Full time

At LifeStance Health, we strive to provide exceptional mental health care to individuals, families, and communities. To achieve this goal, we need a dedicated Practice Coordinator to manage the front office daily activities for their practice location. This role is responsible for ensuring quality customer service to in-person and remote patients and clinicians, creating a positive work environment, and supporting in-office clinician and staff engagement activities.

Key Responsibilities:

  • Manage front desk responsibilities, including greeting and checking patients in/out in a courteous manner.
  • Provide exceptional customer service, responding quickly and appropriately to patient needs.
  • Collect all in-person and telehealth co-payments and account balances at the time of service.
  • Complete insurance eligibility verification and reach out to patients to resolve any issues.
  • Provide general clinician support, assist clinicians with administrative questions and/or duties, and coordinate with clinicians pertaining to any additional patient questions.

Requirements:

  • High School or equivalent required, associates/bachelor's degree preferred.
  • 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
  • Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
  • Strong communication skills, both written and verbal.
  • Proficient in using Computer Software Applications (Microsoft Office & EMRs).

Benefits:

  • Medical, dental, vision, AD&D, short and long-term disability, and life insurance.
  • 401k retirement savings with employer match.
  • Paid parental leave.
  • Paid time off.
  • Holiday pay.
  • Employee Assistance Program.

About LifeStance Health:

LifeStance Health is one of the nation's largest providers of virtual and in-person outpatient mental health care for children, adolescents, and adults experiencing a variety of mental health conditions. Our vision is a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare.



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