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Network Support Specialist

2 months ago

Anchorage, Alaska, United States GCI Full time
Job Description

GCI's Network Support Technician III will provide exceptional technical support to customers experiencing technical events via calls, email, and chat. The successful candidate will handle inquiries, troubleshoot technical issues, and process service requests. They will also proactively monitor and respond to network alerts, working as the customer's advocate. The role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:
  • Provide technical support and customer education via various channels
  • Follow established procedures and implement escalation processes
  • Monitor and respond to network alerts
  • Collaborate with the GCI Account team and higher Network tier support as required
Requirements:
  • High School diploma or equivalent
  • Minimum of four (4) years of combined work experience in customer service, helpdesk, LAN/WAN Networking, Telecommunications
  • Strong understanding of Information Technology
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
Preferred Qualifications:
  • Associate degree in telecommunications, computer science, electronics or relevant field
  • Experience/knowledge of LAN / WAN Networking
  • Microsoft, ITIL, CompTIA, Cisco certifications
  • Telecommunications experience
Work Environment:

The work environment is primarily sedentary, requiring daily routine computer usage. The successful candidate will be able to work shifts as assigned, work in a standard office/home office setting, and operate standard office equipment.

Equal Opportunity Employer:

GCI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.