Desktop Support Specialist

4 weeks ago


Blanchester, Ohio, United States Tata Consultancy Services Full time
Job Overview

We are seeking a skilled Desktop Support Executive to join our team at Tata Consultancy Services. As a key member of our IT infrastructure team, you will be responsible for providing top-notch technical support and services to our end-users.

Key Responsibilities:
  • Provide technical assistance and support for computer hardware and software issues.
  • Analyze, resolve, and document end-user inquiries in a timely manner.
  • Install and configure desktop/laptop systems, printers/scanners, and other peripheral devices.
  • Troubleshoot operating system issues, connection problems with LAN/WAN, and other technical issues.
Requirements:
  • Knowledge of ServiceNow as a ticketing tool.
  • Ability to work after hours and weekends if necessary.
  • Familiarity with inventory management activities.
  • Strong understanding of SLA and KPI management.
Estimated Salary: $60,000 - $80,000 per annum

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