Customer Service Branch Associate

3 days ago


Charleston, West Virginia, United States Sherwin-Williams Full time
Job Summary

The Branch Associate is a key member of our team, responsible for providing exceptional customer service and ensuring seamless order fulfillment. This role requires a strong ability to multitask, work independently, and collaborate with colleagues to achieve business objectives.

Key Responsibilities
  • Prepare orders for delivery or pickup according to schedule, ensuring timely and accurate processing.
  • Load and unload products from deliveries, maintaining a safe and efficient workflow.
  • Operate and maintain warehouse vehicles and equipment, adhering to safety protocols and procedures.
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services.
  • Process sales transactions accurately and consistently, following company policies and procedures.
  • Deliver products to customers in a safe and timely manner, ensuring a positive customer experience.
  • Communicate and cooperate with supervisors and coworkers, fostering a collaborative and supportive work environment.
  • Keep a clean and safe working environment, optimizing space utilization and adhering to quality service standards.
  • Ensure that the stockroom is organized, maintaining a clean and efficient workspace.
  • Operate tinting, mixing, and color matching equipment as needed, adhering to safety protocols and procedures.
  • Comply with inventory control procedures and assist with bi-annual inventory review, ensuring accurate and up-to-date inventory records.
Requirements
  • Must be at least eighteen (18) years of age.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must have a valid, unrestricted Driver's License.
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
Preferred Qualifications
  • Have at least a High School diploma or GED.
  • Have at least one (1) year of work experience using material handling equipment.
  • Have at least one (1) year of work experience in customer service, retail, or sales.

Sherwin-Williams is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.



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