IT Support Specialist
1 week ago
We are seeking a skilled IT Support Specialist to resolve computer-related issues for our clients. This role involves providing technical assistance with hardware and software, resolving client issues via various communication channels, and recommending improvements.
Key Responsibilities:
- Provide expert technical support to clients regarding computer hardware and software issues.
- Resolve client issues efficiently through phone, in-person, or electronic communication channels.
- Analyze and recommend hardware and software upgrades to enhance client systems.
- Track and record customer issues and resolutions for future reference.
Required Skills and Qualifications:
- A minimum of [Salary: $45,000 - $60,000 per year] experience in IT, customer service, or related fields is required.
- The ability to build strong rapport with clients and provide excellent customer service.
- Demonstrated troubleshooting and critical thinking skills to resolve complex technical issues.
- A positive and professional demeanor is essential for success in this role.
About RAM Computer Services:
RAM Computer Services is a leading provider of innovative technology solutions. Our team is dedicated to delivering exceptional service and support to our clients. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.
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