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Pharmacy Professional

2 months ago

Moorhead, Minnesota, United States Walgreens Full time
Job Summary

We are seeking a highly skilled and motivated Pharmacy Intern Grad to join our team at Walgreens. As a Pharmacy Intern Grad, you will play a critical role in providing exceptional customer service, ensuring the efficient workflow of the pharmacy, and supporting the pharmacy manager in identifying ways to optimize pharmacy financials, inventory management, and enhance customer experience.

Key Responsibilities
  • Customer Experience
    • Engage with customers and patients by greeting them and offering assistance with products and services.
    • Resolve customer issues in a timely manner and answer questions to ensure a positive customer experience.
    • Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.
    • Develop strong relationships with most valuable customers by anticipating their needs and proactively offering services.
  • Operations
    • Counsel patients and answer their questions regarding the usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refer to medical providers as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
    • Perform pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
    • Ensure the pharmacy operates in accordance with regulations, company policies, and standards.
    • Assist the pharmacy manager with establishing procedures that promote the efficient workflow of the pharmacy, including assigning roles, coordinating activities, and soliciting employee suggestions.
    • Ensure the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.
  • People & Performance Management
    • Assist the Pharmacy Manager with staff hiring and training.
    • Reinforce the direction of Pharmacy Manager in staff performance by coaching, providing constructive feedback, monitoring customer service, and fostering employee development.
  • Training & Personal Development
    • Maintain current knowledge and skills related to pharmacy and healthcare by reading pharmacy-related journals, company publications, and communications.
    • Obtain necessary certifications, education credits, and training as required by the Company.
    • Seek professional development by monitoring one's performance, soliciting constructive feedback, and leveraging pharmacy manager and store manager as mentor and coach.
  • Communications
    • Support the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.
Requirements
  • Willingness to obtain a Doctor of Pharmacy (Ph.D.) degree from an accredited educational institution prior to the start date in position.
  • Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 90 days of hire per district guidelines.
  • Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
  • Certified Immunizer or willingness to become an immunizer within 90 days of hire.