Entry Level Tech Support

4 days ago


Peachtree Corners, Georgia, United States Virtucom, Inc. Full time
Job Description

We are looking for an Entry Level Tech Support specialist to join our team. As a tech support specialist, you will provide technical assistance to customers via phone, email, or in-person. You will troubleshoot and resolve hardware and software issues, and provide training and guidance to customers on how to use their devices.

Key Responsibilities:

  • Troubleshoot and repair computer hardware and software issues
  • Provide technical assistance to customers via phone, email, or in-person
  • Conduct performance tests to ensure devices are functioning properly
  • Inspect units for cosmetic defects and report findings
  • Update and complete repair tickets
  • Maintain repair parts inventories and request additional parts when needed

Requirements:

  • Bachelor's degree in Computer Science or related field
  • Strong technical skills and knowledge of computer hardware and software
  • Excellent problem-solving abilities and communication skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Basic knowledge of MS Windows operating systems and Chrome OS

Estimated Salary: $50,000 - $70,000 per year, depending on experience



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