Entry Level Tech Support
4 days ago
We are looking for an Entry Level Tech Support specialist to join our team. As a tech support specialist, you will provide technical assistance to customers via phone, email, or in-person. You will troubleshoot and resolve hardware and software issues, and provide training and guidance to customers on how to use their devices.
Key Responsibilities:
- Troubleshoot and repair computer hardware and software issues
- Provide technical assistance to customers via phone, email, or in-person
- Conduct performance tests to ensure devices are functioning properly
- Inspect units for cosmetic defects and report findings
- Update and complete repair tickets
- Maintain repair parts inventories and request additional parts when needed
Requirements:
- Bachelor's degree in Computer Science or related field
- Strong technical skills and knowledge of computer hardware and software
- Excellent problem-solving abilities and communication skills
- Ability to work in a fast-paced environment and meet deadlines
- Basic knowledge of MS Windows operating systems and Chrome OS
Estimated Salary: $50,000 - $70,000 per year, depending on experience
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