Defense Technical Support Analyst II
1 week ago
We are seeking a highly skilled Defense Technical Support Analyst to join our team at Leidos. As a key member of our technical support team, you will be responsible for providing advanced technical support and services to our customers.
Job Summary:
- Provide technical support and services to customers through various communication channels, including phone, email, and remote desktop sharing.
- Analyze and troubleshoot complex technical issues related to the FuelsManager Defense software suite.
- Develop and maintain technical documentation and knowledge base articles to assist with problem resolution.
- Collaborate with internal stakeholders to identify and implement process improvements.
- Participate in on-call rotations to provide 24/7 support to our customers.
About You:
- Bachelor's degree with two plus years of relevant experience or more years of experience in lieu of degree.
- DOD IAT II Level Certification and Computing Environment Certification.
- U.S Citizenship required and must be able to obtain and maintain a Government IT Public Trust IT2 security clearance.
- Excellent written and verbal communication skills, with the ability to effectively communicate complex technical information to both technical and non-technical audiences.
- Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
What We Offer:
- A competitive salary range of $50,700 - $91,650 per year.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Flexible work arrangements, including remote work options.
Location: This position is based in the United States and may require occasional travel to our Peachtree Corners GA office.
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