Support Centres Integration Lead

4 weeks ago

Sioux Falls, South Dakota, United States MAXIMUS Full time
Job Title: Support Centres Integration Lead

Maximus is seeking a highly skilled and experienced Support Centres Integration Lead to join our team. As a key member of our Business Change team, you will be responsible for leading the development and deployment of the FAS Solution for Support Centres Operation in year 1.

Key Responsibilities:
  • Own the FAS year 1 Support Centres plan for the FAS 'back office' operational set up across people, assessment benefit type and process across all Support Centres.
  • Provide direction and clear plan to the Head of Support Centres Lot 2 and Support Centres Director Lot 1 to ensure a clear engagement and communication plan is in place for all colleagues on the operating culture.
  • Undertake PIP knowledge gain sessions for 'back office' non-clinical colleagues and PIP Supply Chain partners.
  • Identify, monitor and mitigate potential risks and issues to both the solution and service delivery, including the documentation and commercial impact of changes to the Support Centres.
  • Engage with internal and external key stakeholders to ensure buy in and commitment to the plan.
  • Partner with Call Centre and Customer Relations leadership to ensure that the FAS year 1 plans are embedded and align with the Support Centres.
Requirements:
  • Customer focused both internal and external with ability to command respect quickly.
  • Performance focussed with a track record of success.
  • Track record of successfully developing positive Stakeholder relationships.
  • Experience of deploying solutions to Operational teams to implement.
  • Demonstrable experience working on significant change projects.
  • Track record of successful developing and managing senior government contract stakeholders ideally demonstratable with the DWP.
  • Extensive experience of working at a senior operational level delivering government contracts with experience in HDAS or PIP.
Desirable:
  • Worked on the FAS implementation or bid and have a robust understanding of the Maximus Lot 1 and Lot 2 bid submission and FAS contractual requirements.
Individual Competencies:
  • A commitment to the principles and practices of diversity, equity, and inclusion.
  • Able to think creatively and propose change and transformation.
  • Able to effectively communicate with a wide range of individuals at all levels both verbally and in writing.
  • Able to present data in multiple formats.
  • Resilient and able to work under pressure, and respond to changing business demands.
  • Ability to work effectively in a fast-changing, complex, multi-stakeholder environment - comfortable dealing with ambiguity.
Key Contacts & Relationships:
  • Internal: Business Change Director, Support Centres Director Lot 1, Head of Support Centres Lot 2, Director Of Operations, Lot 2 Operations Director, Central Operations Director.
  • External: Authority, Capita.

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Salary: £62,000 - £67,000

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