Conversational AI Systems Engineer

7 days ago


Seattle, Washington, United States Amazon Full time

**Job Summary:**

As a Conversational AI Systems Engineer at Amazon, you will be responsible for developing and deploying state-of-the-art conversational AI systems to enhance customer service experiences. This role requires strong technical skills in natural language processing (NLP), machine learning (ML), and software development.

**Key Responsibilities:**

  • Design, develop, and deploy LLM-based chatbots and conversational AI systems for customer service applications.
  • Implement NLP and ML models for tasks such as language understanding, dialogue management, and response generation and dialogue quality assessment.
  • Collaborate with cross-functional teams to integrate LLM-based solutions into Amazon's customer service platforms.
  • Develop and implement strategies for data collection, annotation, and model training to ensure high-quality and robust performance of the chatbots.

**Requirements and Qualifications:**

  • 5+ years of experience in data querying languages (e.g., SQL), scripting languages (e.g., Python) or statistical/mathematical software (e.g., R, SAS, Matlab, etc.).
  • 5+ years of data scientist experience.
  • Experience working with unstructured textual data.
  • Master's degree in a quantitative field such as statistics, mathematics, data science, business analytics, economics, finance, engineering, or computer science.

**Benefits:**

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include medical, dental, and vision coverage, maternity and parental leave options, paid time off (PTO), 401(k) plan, and more.

**Salary Range:** $143,300 - $247,600 per year, depending on the location.



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