Customer Service Representative

2 weeks ago


Federal Way, Washington, United States Sound Credit Union Full time
Job Details

Sound Credit Union is seeking a Teller Floater / Member Service Representative to support branches in the Federal Way region. This role involves performing routine financial transactions, including deposits, withdrawals, and cash advances. The ideal candidate will have one year of customer service experience, with cash handling and retail sales experience preferred.

Responsibilities:

  • Perform routine financial transactions, including deposits, withdrawals, and cash advances.
  • Provide excellent customer service and respond to member inquiries.
  • Work collaboratively with branch staff to achieve sales and service goals.

Requirements:

  • One year of customer service experience, with cash handling and retail sales experience preferred.
  • Ability to flexibly travel between branches.
  • High School Diploma or equivalent required.

Benefits:

  • 100% employer-paid premiums for medical, dental, vision, and disability insurance.
  • Up to 4% 401(k) match, plus an additional discretionary profit share.
  • Three weeks of paid time off (PTO) accrued annually, with increases over tenure.
  • Up to 40 hours of employer-paid work-life balance time, awarded annually.
  • 10 employer-paid federal holidays per year.
  • Up to $1,000 annual bonus when the Credit Union meets its goals, paid each November.
  • Up to $50/month gym/lifestyle reimbursement.
  • Up to $5,000/year tuition assistance program.
  • Incentives for multilingual speakers.
  • Employee assistance program (EAP) and virtual behavioral & mental health services.
  • Free and/or discounted banking services and loans.
  • Employee charitable matching program.
  • Free ORCA pass.

About Sound Credit Union:

Sound Credit Union is a proud Equal Opportunity and Affirmative Action employer, committed to diversity, equity, and inclusion. We value and celebrate the unique perspectives and experiences of our employees and members.



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