Technical Support Specialist
2 hours ago
At CLX Gaming, we are seeking a skilled Technical Support Specialist to provide top-notch assistance to our customers.
Key Responsibilities:
Provide technical support and assistance to customers regarding their hardware and software issues.
Communicate with customers as required, keeping them informed of incident progress and notifying them of any impending changes.
Work with supervisors and other departments to facilitate fast incident resolution.
Advocate on customers' behalf to ensure high levels of customer satisfaction.
Provide customers and prospects with hardware recommendations that meet their requirements.
Requirements:
Interpersonal skills, including telephony skills, communication skills, active listening, and customer-care.
Advanced understanding of PC operating systems and most common software applications.
Advanced understanding of PC hardware components.
Experience with troubleshooting and diagnosing computer issues.
Technical awareness, with the ability to match resources to technical issues appropriately.
Service awareness of all organization's key services for which support is being provided.
Self-motivated, with the ability to work in a fast-moving environment.
2-year degree in the IT field preferred, but not required.
Benefits:
Competitive base salary based on experience and qualifications.
Uncapped performance bonus.
Uncapped commissions on pre-sales assistance and consultation.
Health and dental benefits included.
Full on-the-job training and support.
Fun working environment and culture.
Great opportunity for advancement.
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