Parts Sales Specialist for Heavy Equipment

1 week ago


Westland, Michigan, United States Best Equipment Company Full time
Job Overview

Salary: Competitive based on qualifications and experience.

Company Overview:
Best Equipment Company is a family-owned dealership specializing in environmental machinery, located in Indianapolis, Indiana. We provide sales and service for top-tier equipment across various sectors including waste management, street cleaning, and underground utilities. Our commitment to outstanding customer service is rooted in our family values, serving clients throughout Indiana, Kentucky, Ohio, and Michigan.

Primary Objective:
The main aim of this role is to enhance parts sales while delivering exceptional customer support in collaboration with the sales and service teams. This position reports directly to the Service Manager.

Key Responsibilities:

  • Identify and source replacement parts for machinery and accessories.
  • Determine the correct part or an appropriate alternative based on customer descriptions or inspections.
  • Provide assistance through various channels including in-person, phone, and online.
  • Manage inventory and locate rare components for older equipment.
  • Process sales transactions efficiently.
  • Adhere to warranty return policies and core procedures.
  • Order parts from suppliers and maintain sufficient stock levels.
  • Ensure the stockroom is organized and well-maintained.
  • Support billing processes and guarantee timely delivery of products.
  • Perform additional tasks as assigned by management.

Additional Duties:

  • Assist the Service Department with customer interactions and service write-ups.
  • Support service estimates, contract evaluations, and procurement of parts and materials.
  • Help Road Technicians with logistics and parts sourcing.

Qualifications & Experience:

  • Strong written and verbal communication skills.
  • Excellent interpersonal abilities for customer engagement and needs assessment.
  • Team-oriented mindset with collaborative skills.
  • Effective time management skills with a focus on meeting objectives.
  • High organizational skills and accountability.
  • 2-3 years of experience in parts sales and inventory management.
  • Experience in warehouse operations, including shipping and receiving.

Benefits:
Best Equipment Company offers a comprehensive benefits package including medical, dental, vision, and life insurance, a 401K plan, paid holidays, vacation time, personal days, family services, and more. For further details about Best Equipment Company, please visit our website.



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