Guest Experience Coordinator
3 weeks ago
About the Role:
We are seeking a highly skilled and detail-oriented Guest Experience Coordinator to join our team at The Original Pancake House of Birmingham. As a critical member of our front-of-house staff, you will be responsible for creating a memorable and enjoyable experience for our guests.
Key Responsibilities:
- Manage reservations, seating, and table assignments to ensure a seamless guest experience
- Monitor and maintain a clean and organized host station, including processing payments and handling customer transactions
- Communicate effectively with servers, bartenders, and other staff members to ensure a smooth service experience
- Respond promptly to guest requests and concerns, resolving issues in a professional and courteous manner
Requirements:
- 1-2 years of experience in a customer-facing role, preferably in the food service industry
- Excellent communication and interpersonal skills
- Able to work independently and as part of a team
- Prior experience with point-of-sale systems and reservation software is an asset
- $13-$16 per hour, depending on experience
What We Offer:
- A dynamic and supportive work environment
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