Technical Lead Software Engineering

3 days ago

Charlotte, North Carolina, United States BrightSpeed Full time
Job Title: Technical Lead, Software Engineering

We are seeking a highly skilled Technical Lead, Software Engineering to join our team at Brightspeed. As a Technical Lead, you will be responsible for leading the design, development, and implementation of CRM solutions using Salesforce and/or ServiceNow platforms.

Key Responsibilities:
  • Lead the design, development, and implementation of CRM solutions using Salesforce and/or ServiceNow platforms
  • Collaborate with cross-functional teams to gather requirements, analyze business processes, and translate them into technical solutions
  • Customize and configure CRM applications to meet the unique needs of our organization, ensuring scalability, reliability, and performance
  • Develop integrations between CRM systems and other enterprise applications, leveraging APIs and middleware technologies
  • Coordinate with the QA team to resolve defects identified during system test, user acceptance testing phase
  • Develop and document problem-solving approaches to address complex technical challenges
  • Ensure code quality by establishing and maintaining coding standards and guidelines
  • Provide ongoing support for day-to-day business operations
  • Collaborate with business partners and peers to identify and implement user experience improvements
  • Provide production support to resolve issues impacting live systems in a quick and efficient manner
  • Provide technical guidance and mentorship to junior engineers, fostering a culture of innovation, collaboration, and continuous improvement
  • Work with a global workforce across multiple countries and time zones
  • Stay updated on the latest industry trends, best practices, and emerging technologies in CRM, telecom, and related fields
  • Proactively identify opportunities for process improvement and optimization, driving efficiency and effectiveness across the organization
Requirements:
  • Bachelor's degree in computer science, engineering, or a related field
  • 4-5 years of hands-on experience in software development, with a focus on CRM applications such as Salesforce and/or ServiceNow
  • Strong understanding of CRM concepts, data modeling, and business processes
  • Experience with Agile development methodologies and tools (e.g., Scrum, Kanban, Jira)
  • Excellent communication skills, with the ability to effectively collaborate with technical and non-technical stakeholders
  • Proven ability to learn quickly, adapt to changing requirements, and solve complex problems in a fast-paced environment
What We Offer:

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and life insurance, an employee assistance program, a 401K plan with company match, and a host of voluntary benefits. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We also invest in technology that enables our entire team to stay connected.

We are an Equal Opportunity Employer/Veterans/Disabled and are committed to diversity, equity, and inclusion. We believe that bringing our authentic selves to work makes everyone better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive, and high-quality internet, because we believe doing so promotes equity in the communities we serve.

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