Insurance Claims Associate

13 hours ago


Chicago, Illinois, United States First Chicago Insurance Company (FCIC) Full time
Job Title: Auto Insurance Claims Associate

We are seeking a highly skilled and detail-oriented Auto Insurance Claims Associate to join our team at First Chicago Insurance Company (FCIC). As a Claims Associate, you will play a critical role in ensuring the smooth processing of claims and providing exceptional customer service to our insureds, claimants, and agencies.

Key Responsibilities:

  • Assist adjusters in directing customers through the claims process and answering claims-related questions
  • Develop a basic understanding of insurance policies to answer policy inquiries related to losses
  • Contribute to maintaining call volume commensurate with unit objectives
  • Assist in handling various responsibilities of the unit, including unmatched mail, processing tow bills, ordering police reports, mailing claim checks, etc.
  • Review and issue vendor payments
  • Attach approved estimates to claim files, assign field inspections, and drive-ins
  • Handle and process total loss titles, POAs
  • Work on special projects as directed

Requirements:

  • Prior customer service experience
  • Excellent communication, interpersonal, and organizational skills
  • Good typing/data entry skills (min. 30 wpm)

Preferred:

  • Insurance experience is a plus

First Chicago Insurance Company (FCIC) offers a competitive benefits package to all full-time employees, including:

  • Competitive Salaries
  • Commitment to your Training & Development
  • Medical and Dental
  • Telemedicine Benefit
  • 401k with a generous company match
  • Paid Time Off and Paid Holidays
  • Tuition Reimbursement Training Programs
  • Wellness Program
  • Fun company-sponsored events
  • And so much more

About First Chicago Insurance Company:

First Chicago Insurance Company (FCIC) is a growing insurance company dedicated to providing exceptional customer service and innovative solutions to our customers. We are committed to our employees' growth and development, offering a supportive and dynamic work environment.


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