Receptionist

2 weeks ago


San Mateo, California, United States Atria Park - Park of San Mateo Full time
About Atria Park - Park of San Mateo

We are a community-driven organization that fosters a supportive environment where employees thrive in their work, helping our residents thrive in their homes. Our mission is to enhance the lives and exceed the expectations of those we serve every day.

Job Summary

We are seeking a highly organized and customer-focused Receptionist to join our team at Atria Park - Park of San Mateo. As a Receptionist, you will be the first point of contact for our residents, guests, and visitors, providing exceptional service and support to ensure a seamless experience.

Responsibilities
  • Answer incoming telephone calls in a professional and courteous manner, determining the purpose of the call and forwarding it to the appropriate personnel or department.
  • Retrieve messages from voice mail and forward them to the relevant staff members.
  • Take and deliver messages or transfer calls to voice mail when the relevant personnel are unavailable.
  • Provide general information about the community, including address, directions, and other relevant details, and refer specific questions to the appropriate staff.
  • Welcome on-site visitors, determine the nature of their business, and announce them to the relevant personnel.
  • Coordinate guestroom reservations and maintain current lists of residents who are hospitalized.
  • Update appointment calendars, including transportation and beauty calendars, as directed.
  • Receive, sort, and route mail, and maintain and route publications.
  • Distribute written communication, accept and sign for deliveries (mail, prescriptions, etc.), and maintain copy and fax machines.
  • Perform other clerical duties as needed, such as filing, photocopying, and collating.
  • Order, receive, and maintain office supplies.
  • Collect rent checks from residents and family members and provide necessary information to bookkeeping for billing.
  • Collect money for store purchases and meal tickets, etc.
  • May drive a company vehicle from the community to social and other various destinations (only if required by the community).
Requirements
  • High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
  • Basic First Aid and CPR certification where required.
  • Must successfully complete all Atria specified training programs.
  • Able to read and comprehend simple instructions, short correspondence, and memos.
  • Able to write simple correspondence.
  • Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Able to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
  • Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
  • Able to deal with problems involving a few concrete variables in standardized situations.
What We Offer

We offer a competitive salary range of $20.00/hr - $23.00/hr, dependent on prior work history and experience. Our benefits package includes paid holidays and PTO, community employees may receive annual anniversary rewards, and employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results. We also offer a benefits package that includes Health, Dental, Vision, and Life Insurance, Retirement Savings Plan / 401(k) employer match, and Tuition reimbursement (U.S Based Communities).


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