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Regional Banking Specialist

2 months ago


East Islip, New York, United States Webster Bank Full time
Job Summary

Webster Bank is seeking a highly skilled Regional Banking Specialist to join our team. As a Regional Banking Specialist, you will be responsible for providing exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Respond to customers' needs in a timely and accurate manner, capitalizing on resources and tools available.
  • Evaluate customers' needs and offer appropriate financial products and services through needs-based conversations to build and deepen relationships.
  • Perform routine teller transactions, such as deposits, withdrawals, check cashing, and loan payments, as needed.
  • Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Region Banking Centers' growth and profitability objectives.
  • Meet/exceed individual and team goals in sales, service, and operations.
  • Maintain compliance with Federal and State regulations, as well as bank policies and procedures.
  • Assist with supervision of banking center colleagues, offering coaching support to fellow bankers and acting as a role model to help onboard new bankers.
  • Ability to adapt to business needs with scheduling and supporting banking centers within a Region.
  • Responsible for building strong relationships with banking center teams and collaborative partnerships with business lines.
Requirements
  • High school diploma/GED required; Associate's or Bachelor's degree preferred.
  • 2-4 years customer sales/service experience with 1-2 years supervisory experience preferred.
  • Demonstrated success in leading, coaching, and motivating.
  • 6 months - 2 years job experience in cash handling and customer service; needs-based sales experience and banking experience preferred.
  • Working knowledge of all products and services.
  • Keeps current with all systems used for branch transaction processing.
  • Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.
  • Ability to travel to various Banking Centers within the regions.
What We Offer
  • Estimated salary range: $21.50 to $26.00 USD an hour.
  • Incentive compensation.