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Family Housing Coordinator

1 month ago

Étreux, Hauts-de-France, United States Boston Children's Hospital Full time
Job Title: Family Housing Specialist-Weekend/Overnight

At Boston Children's Hospital, we are seeking a dedicated Family Housing Specialist-Weekend/Overnight to administer the operating policies and procedures of our hospital's housing program.

Job Summary:

The Family Housing Specialist-Weekend/Overnight will collaborate with the Program Manager and various hospital departments to ensure the needs of resident families are met. This role involves administering and implementing operating policies and procedures for the housing program, reviewing reservation requests and confirmations, and providing volunteer support and managing requests related to housekeeping and supplies.

Key Responsibilities:
  • Administer and implement operating policies and procedures for the housing program.
  • Review reservation requests and confirmations, ensuring efficient handling and communication.
  • Provide volunteer support and manage requests related to housekeeping and supplies.
  • Oversee security and transportation needs in collaboration with hospital departments.
  • Ensure compliance with house rules, procedures, and protocols among guests.
  • Stay informed about the medical status of children and changing family needs that impact reservations.
  • Facilitate positive interactions among resident families, managing feedback and addressing needs.
  • Assist with support services based on the program manager's guidance.
  • Manage crisis situations, including medical and stressful emergencies, in compliance with hospital and City of Boston policies.
Requirements:
  • The availability to work two Saturday-to-Sunday shifts (including one 24-hour shift per pay period) and rotating holidays.
  • Two years of applicable education or training in human services or hospitality.
  • At least one year of experience in a related role.
  • Strong analytical skills along with basic computer knowledge.
  • Effective verbal and written communication skills; capable of demonstrating empathy in difficult situations.
  • Professional demeanor with a commitment to confidentiality and sensitivity when engaging with patients, families, and staff.