Customer Experience Ambassador

4 weeks ago


Eden, North Carolina, United States T-Mobile Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Mobile Associate. As a key member of our Retail Team, you will be responsible for bringing the T-Mobile brand to life within National Sales partner locations.

Key Responsibilities

  • Proactively engage with customers in a highly-traffic retail environment, using digital tools and effective communication to educate and showcase the value of T-Mobile solutions.
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using solution-based selling techniques to demonstrate the value of T-Mobile products and services.
  • Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources, continuously learning and improving skills to provide the best possible experience for customers.
  • Partner with nearby store locations to properly onboard customers, performing skills practicing, knowledge sharing, store operations, opening, and closing procedures.
  • Customer obsessed, passionate, friendly, and engaging with customers, building rapport, trust, and loyalty with every interaction, and committed to providing exceptional service and exceeding customer expectations.

Requirements

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)

About T-Mobile

T-Mobile USA, Inc. is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment, where everyone feels valued and empowered to grow. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.



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