Luxury Spa Therapist Position

2 days ago

New York, New York, United States Cipriani Full time
Job Opportunity: Massage Therapist

We are seeking a highly skilled and experienced Massage Therapist to join our team at Cipriani. As a key member of our spa team, you will be responsible for providing exceptional massage therapy services to our guests.

About the Role

The Massage Therapist plays a crucial role in delivering the highest standard of care and service to all hotel members and guests. This position involves performing scheduled services to heal and relax guests in a luxurious, private, and peaceful environment.

Key Responsibilities
  • Greet guests warmly upon arrival and ensure all procedures regarding client care and treatments are completed, including consultation forms, up-to-date medical history, signed consent, and detailed client treatment records.
  • Perform scheduled services to all spa guests, maintaining excellent customer service and care standards.
  • Ensure guests receive an efficient, friendly, consistent, and personalized service.
  • Monitor and operate the Book4time POS system.
  • Manage guest feedback effectively by communicating and sharing with management or related parties.
  • Maintain spa supplies, including linens, beverages, and retail products, ensuring adequate inventory levels.
  • Work closely with Spa management to identify training and development needs and opportunities on an ongoing basis.
  • Respond promptly and professionally to guest inquiries, requests, and concerns, providing accurate information and resolving issues to the best of your ability.
  • Promote spa services, packages, and retail products to guests, offering recommendations based on their preferences and needs.
  • Maintain and organize treatment rooms and equipment to ensure a clean work environment.
Requirements
  • At least 2-3 years of massage therapist experience or training, preferably in a luxury spa, hotel, or wellness environment.
  • Active New York State Massage Therapy License is required.
  • Active CPR certification is required.
  • Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management.
  • Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
  • Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude.
  • Knowledge of spa services, various massage techniques, treatments, and amenities preferred, with a passion for wellness and relaxation.
  • Proficiency in basic computer skills, including knowledge of scheduling software and point-of-sale systems.
Physical Requirements
  • Ability to stand for extended periods and work in a fast-paced environment.
  • Endurance to withstand long hours of standing, walking, and repetitive motions.
  • Lift and carry objects weighing up to 30 pounds.
  • Flexibility to bend, stoop, reach, and perform physical tasks.
  • Adherence to proper lifting techniques and ergonomics to prevent strain or injury while performing job duties.
Salary and Benefits

Estimated salary range: $60,000 - $80,000 per year, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Culture and Environment

Cipriani is committed to creating a culture that values excellence, teamwork, and customer satisfaction. Our spa team is dedicated to providing exceptional service and ensuring that every guest feels welcome and cared for.

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