IT Support Specialist
1 week ago
POSITION SUMMARY:
The IT Service Desk Specialist is tasked with delivering technical support and assistance related to various computer systems, hardware, and software applications. This role involves responding to inquiries, executing diagnostic tests, identifying issues, and implementing effective solutions. The position may require on-call availability during weekends and occasional travel for onsite troubleshooting.
KEY RESPONSIBILITIES:
- Offer technical support and assistance for incoming inquiries and challenges concerning computer systems, software, and hardware.
- Address queries through email, ticketing systems, in-person interactions, or phone calls.
- Oversee the daily performance of computer and printing systems.
- Engage with users to ascertain the nature of their issues.
- Guide customers through the troubleshooting process.
- Follow up with users to confirm resolution of their issues.
- Install, modify, and repair computer hardware and software as needed.
- Set up computer peripherals for users.
- Perform cleaning, updates, and maintenance on computers.
- Utilize diagnostic programs to troubleshoot issues.
- Resolve technical difficulties associated with Local Area Networks (LAN).
- Gather user feedback regarding computer usage.
- Generate reports to identify recurring malfunctions.
- Engage in various project tasks as assigned.
REQUIRED SKILLS:
- Ability to convey technical information clearly, both verbally and in writing, to diverse end users.
- Strong organizational, analytical, and problem-solving capabilities.
- Competence in managing priorities and workflows effectively.
- Proficiency in troubleshooting a variety of system-related issues while ensuring system security.
- Ability to work independently while juggling multiple tasks.
- Quick adaptability to learn new systems.
- Intermediate to advanced knowledge of Microsoft 365 Technologies and LAN/WAN environments.
- Familiarity with currently supported Microsoft Windows server operating systems.
- Experience with monitoring tools, solutions, and methodologies.
QUALIFICATIONS:
- Minimum of 1 year of experience or equivalent educational background.
- Exceptional customer service skills.
- Proficiency in standard office software, including MS Suite, MS Windows, and Adobe Suite.
- Experience with VOIP Phone Systems and Active Directory (user management) is preferred.
- Familiarity with high-speed enterprise printers is a plus.
- Commitment to excellence and high standards.
- Alignment with company values: integrity, respect, value creation, compliance, and customer focus.
- Flexibility and willingness to thrive in a dynamic environment with enthusiasm.
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