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Customer Service Operations Supervisor

2 months ago

Richardson, Texas, United States RCO E Campbell Full time
Job Overview

Position Summary

At RCO E Campbell, we are dedicated to enhancing patient care through our commitment to excellence in customer service. As a Customer Service Team Lead, you will play a pivotal role in ensuring that our team delivers outstanding support to patients and other stakeholders. Your leadership will help maintain the high standards of service that define our organization.

Key Responsibilities

  • Address inquiries from patients and stakeholders, ensuring accurate and professional resolution of issues.
  • Maintain and update patient records, including demographic and insurance information.
  • Analyze patient accounts to clarify outstanding balances and communicate effectively with patients.
  • Process payments over the phone and negotiate payment arrangements as necessary.
  • Provide clear explanations of insurance benefits and resolve any related questions.
  • Assist in managing team schedules, including breaks and time-off coverage, to meet operational goals.

Qualifications

  • A minimum of 2 years in customer service roles.
  • At least 1 year of experience in a call center environment.
  • Exceptional customer service skills, demonstrating compassion and professionalism.
  • Strong written and verbal communication abilities.
  • Proficient in problem-solving and research skills to address inquiries effectively.

Ideal Candidate Attributes

  • Ability to communicate and collaborate effectively with diverse groups.
  • Exhibits professionalism, integrity, and a commitment to confidentiality.
  • Knowledge of and adherence to relevant employment laws and regulations.
  • Familiarity with compliance and safety standards in healthcare settings.