Family Support Service Specialist

3 days ago

Kendallville, Indiana, United States Brightpoint Full time

Job Title: Family Support Service Specialist

Estimated Salary Range: $17.43 - $23.58 per hour, based on location and experience.

About the Job:

  • This role is responsible for client intake and eligibility determination for all Brightpoint programs and financial assistance.
  • The main responsibility is to promote a positive, friendly work environment for co-workers, clients, vendors, and the general public.

Responsibilities:

  • Determines eligibility and enrolls families into Brightpoint programs ensuring compliance with program operations, regulations, and standards.
  • Maintains a minimum standard of quality established by the program regulations and within Brightpoint's established guidelines.
  • Collaborates with other Brightpoint departments, programs, and services to ensure maximum benefits to families.
  • Represents Brightpoint at county inter-agency meetings and other county events.

Requirements:

  • Minimum High School Diploma or equivalency, associate's degree preferred, plus two or more years of work experience in at least one of the following (or related) areas: consumer relations, business, administration, energy employment/job training skills, or other social services.
  • Strong interpersonal, written, and oral communication skills with strong mathematics aptitude.
  • Ability to quickly develop a thorough understanding of basic community action concepts and the numerous regulations governing the Energy Assistance and Child Care Development Fund programs.
  • Ability to work with minimal supervision; self-motivated, attentive to detail, organized, productive, flexible, and dependable.
  • Ability to work flexible hours, including evenings and weekends.
  • Ability to relate well with diverse personalities from a variety of socio-economic backgrounds.
  • Proficient in MS Office applications.
  • High comfort level with public interaction.

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