Clinical Support Professional

3 days ago

Carmel, Indiana, United States Clinical Architecture Full time
About the Position

Clinical Architecture is seeking a skilled Client Support Specialist to join our team in Carmel, IN. This role involves engaging with customers and clients to provide support and enhance the customer experience.

Key Responsibilities
  • Collaborate with the Customer Success Manager to ensure customer satisfaction.
  • Become a product expert with the support of our internal teams.
  • Educate clients on product features and enhancements using virtual technology.
  • Analyze the current configuration of Clinical Architecture products as it relates to the ongoing business needs of customers and stakeholders.
  • Identify areas for improvement and propose solutions to optimize software performance and the customer's return on their software investment.
  • Proactively seek opportunities to broaden customer knowledge of best practices and their application to customer implementations.
  • Document and share customer utilization and product performance with internal team members to enhance overall product, services, and sales performance.
  • Translate customer needs into actionable items.
  • Efficiently and accurately respond to inquiries, both written and verbal.
  • Collaborate with internal teams to troubleshoot issues and test software enhancements.
Qualifications
  • Bachelor's Degree preferred; High school diploma or equivalent required.
  • Minimum 2+ years experience in SaaS, software support, or client success.
  • Previous data analysis, analytics and/or informatics experience is a plus.
  • Healthcare/Healthcare Terminology knowledge or experience is advantageous.
  • Strong communication skills, both written and verbal.
  • Commitment to continuous learning.
Why Clinical Architecture?

We offer:

  • Opportunities for learning, development, and growth.
  • Experiences that connect you with colleagues.
  • A laid-back work environment with thoughtful amenities.
  • Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members.
  • Sabbatical opportunities for tenured team members.
  • Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees.
  • Maternity and Parental leave benefits.
  • Employer paid Short-term Disability & Long-term Disability.
  • Health and Wellness incentives.
  • 401k Matching.
  • Better workdays.

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