Service Desk Analyst

3 weeks ago


Hillsboro, Texas, United States Strategic Systems Full time
Job Title: Service Desk Analyst

Job Description

Job Summary: We are seeking a highly skilled Service Desk Analyst to join our team at Strategic Systems. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.

Key Responsibilities:

  • Provide first-level technical support to clients via phone, email, and chat
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
  • Document and track client issues and resolutions in our ticketing system
  • Collaborate with other teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 1 year of experience in IT support
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

How to Apply: If you are a motivated and detail-oriented individual with a passion for technology, please submit your resume and cover letter to [insert contact information].


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