Help Desk Technician
1 week ago
Job Title: Information System Analyst 1
Locations: Onsite at Hillsboro, OR
Duration: 6 Months Contract on W2 (Possible Extension)
Top Daily Responsibilities
- Work on SNOW ticketing queue; creating help desk tickets; notifying team members via email when taking an open request and when the request is completed.
- Service Walk-Ups (Front-Line IT person) at IT Service Station for breakfix, resolve issues, triage incidents and requests of various IT Services.
- Service Conference Rooms (Zoom) and User Cubical for breakfix, resolve issues, triage incidents and requests of various IT Services.
- Support and handle new hire tasks; provision new systems for replacement and new hires setup
Additional Responsibilities:
- Service End-User Walk-Ups and by Phone.
- Assists in determining suitable software and/or hardware to meet user requirements.
- Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
- Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
- Maintaining an inventory of PC hardware equipment and software programs
- Providing relocation of PC systems as needed
- Meeting and coordinating with other local Technology department members on product installation, training, and support
- Coordinating with other areas and departments of the firm where overlap exists to develop efficient procedures and communications to streamline processes regarding product installation, training, and support to satisfy various department needs
- Assisting with special projects on various issues as needed
- Documentation; write and update documentation of all IT/Systems Processes
- May conduct training programs designed to educate an organization's computer users about basic and specialized applications.
Must have:
- Experience in supporting end-users (in person / remote) in a corporate environment
- Knowledge of WIN 7/10
- Be able to troubleshoot; WIN 7/10, Office 365, computers/laptops SW and HW (on windows)
- Be able to troubleshoot video conference rooms
- Communication skills; be able to assist users and explain issue in non technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts
- Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team
- Able to work independently as well as with a team
- Able to lift to 40+ pounds of technical equipment
- Knowledge of network implementation, server hardware, software installation, and maintenance, in coordination with other corporate IT teams.
- Knowledge of ITIL and ITSM best practices
Nice to have:
- 4 year college degree in relevant field
- Mac knowledge
- IT COMPTIA certifications; 2+years;
- General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN's, SAN and wireless
-
Help Desk Technician
4 weeks ago
Bakersfield, CA, United States Creative Financial Staffing Full timeHelp Desk TechnicianWe are offering an exciting, fast-paced work environment, and we currently have an opportunity for an energetic Help Desk Technician. We are looking for someone who is positive, supportive, self-starting, and is ready to start their career in IT. If you love customer service, are tech-savvy, and passionate about technical related...
-
Help Desk Technician
1 week ago
Irvine, CA, United States Balboa Technologies Full timeCompany DescriptionBalboa Technologies offers managed IT services to companies in Southern California. Balboa provides end-to-end white glove customer service to their clients. Role DescriptionThis is a full-time on-site role for a Help Desk Technician at Balboa Technologies in Irvine, CA. The Help Desk Technician will be responsible for providing technical...
-
Help Desk Technician
1 week ago
Jacksonville, FL, United States SNI Technology Full timeHelp Desk TechnicianSNI Technology has been retained to assist in filling a Help Desk Technician role for a great local Jacksonville healthcare client. This is a contract role that will start onsite for training and then transition to fully remote.Starting Salary: Between $17/hr.-$18/hr.Work Schedule: 11am - 7:30pm or 8am -5pm Monday-Friday Ideal...
-
Help Desk Technician
1 week ago
Hebron, CT, United States Creative Financial Staffing Full timeWhy take a Help Desk Technician role with this organization?Vital role providing hands-on tech support and infrastructure management across a two-school districtDirect involvement with students, staff, and faculty to ensure smooth daily operations of district technologyGrowth potential through exposure to network and systems management in a dynamic...
-
Help Desk Technician
2 weeks ago
Charlottesville, VA, United States Robert Half Full timeTired of not receiving the advancement opportunities you deserve in your career? Looking for more upward mobility and an opportunity to increase your skillset? Take advantage of this rare opportunity to join an industry leader, demonstrate your abilities, and receive the rewards you deserve! If you are experienced in Information Technology, have a customer...
-
Help Desk Support Technician
2 weeks ago
Olathe, KS, United States TEKsystems Full timeDescription:Client is looking for a help desk support technician to add to their service desk. The help desk technician is the first line of support for the service desk and is responsible for first call resolution and appropriate escalation of tickets that can not be resolved at the help desk level. Ideal candidates will need to have experience with...
-
Help Desk Support Technician
3 weeks ago
Olathe, KS, United States TEKsystems Full timeDescription:Client is looking for a help desk support technician to add to their service desk. The help desk technician is the first line of support for the service desk and is responsible for first call resolution and appropriate escalation of tickets that can not be resolved at the help desk level. Ideal candidates will need to have experience with...
-
Help Desk Support Technician
3 weeks ago
Olathe, KS, United States TEKsystems Full timeDescription:Client is looking for a help desk support technician to add to their service desk. The help desk technician is the first line of support for the service desk and is responsible for first call resolution and appropriate escalation of tickets that can not be resolved at the help desk level. Ideal candidates will need to have experience with...
-
Information Technology Help Desk Technician
2 weeks ago
Chandler, AZ, United States LHH Full timeOur client located in Phoenix is looking for a dedicated and detail-oriented Helpdesk and IT Support Technician. The ideal candidate will have 1-2+ years of experience working in a help desk environment, and proficiency working with Windows OS, Apple OS, Apple iOS and Android OS devices. The right candidate will be a highly detail oriented and analytical...
-
Help Desk Technician
2 weeks ago
Redmond, WA, United States Robert Half Full timeAre you passionate about IT and ready to take on a challenging role? We're seeking a talented Help Desk Technician to join our dynamic team in Redmond, WA.This is an onsite position!What you'll do:Provide exceptional Tier 1 technical supportTroubleshoot and resolve hardware and software issuesAssist with user account management and password resetsConfigure...
-
Help Desk Technician
2 weeks ago
Dallas, TX, United States Trinity Consultants Full timeWe are an Environmental Consulting company seeking a full-time I.T. Helpdesk Support Technician 1 to work primarily on-site with a dynamic team and a rapidly growing company in the Dallas area. We are looking for an individual with a background in computer repair, troubleshooting, and familiarity with Windows 10/11 and the Microsoft 365 suite (Outlook, Word,...
-
Help Desk Technician
2 weeks ago
Waltham, MA, United States Entegration, Inc Full timeENTEGRATION, Inc., a leading provider of outsourcing, consulting, and systems integration providing IT consulting services to the medical industry, is seeking a motivated, energetic Help Desk Technician to support a large client in Waltham, MA. This is a full-time position on-site at our client's Waltham, MA office, with up to 25% travel to other offices in...
-
Help Desk Support Technician
2 weeks ago
Bethlehem, PA, United States Core BTS Full timePosition Overview:Our Client is seeking a dedicated and detail-oriented Help Desk Support Technician to join our IT team. The successful candidate will play a crucial role in supporting the Windows Server 11 upgrade project and providing day-to-day technical assistance to end users. This position requires excellent problem-solving skills, a strong technical...
-
Help Desk Support Technician Intern
6 days ago
Vienna, VA, United States NuAxis Innovations Full timeWe are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Have you got what it takes to succeed The following information should be read carefully by all candidates. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers...
-
Information Technology Help Desk Technician
2 weeks ago
Henderson, NV, United States Next Point Capital Corporation Full timeJob Title: Technology Help Desk TechnicianLocation: Las Vegas, NV (On-site)Company: Next Point CapitalReports to: Technology Lead Job Overview:Next Point Capital is seeking a patient, practical, and highly skilled Technology Help Desk Technician to support our growing team. The ideal candidate is a problem solver with deep technical knowledge and a...
-
Help Desk Technician
1 month ago
Hillsboro, United States Intelliswift Software Full timeJob Title: Information System Analyst 1Locations: Onsite at Hillsboro, ORDuration: 6 Months Contract on W2 (Possible Extension)Top Daily Responsibilities- Work on SNOW ticketing queue; creating help desk tickets; notifying team members via email when taking an open request and when the request is completed.- Service Walk-Ups (Front-Line IT person) at IT...
-
Help Desk Technician
1 month ago
hillsboro, United States Intelliswift Software Full timeJob Title: Information System Analyst 1Locations: Onsite at Hillsboro, ORDuration: 6 Months Contract on W2 (Possible Extension)Top Daily Responsibilities- Work on SNOW ticketing queue; creating help desk tickets; notifying team members via email when taking an open request and when the request is completed.- Service Walk-Ups (Front-Line IT person) at IT...
-
Help Desk Technician
4 weeks ago
hillsboro, United States Intelliswift Software Full timeJob Title: Information System Analyst 1Locations: Onsite at Hillsboro, ORDuration: 6 Months Contract on W2 (Possible Extension)Top Daily Responsibilities- Work on SNOW ticketing queue; creating help desk tickets; notifying team members via email when taking an open request and when the request is completed.- Service Walk-Ups (Front-Line IT person) at IT...
-
Help Desk Technician
1 week ago
Waltham, MA, United States Entegration, Inc Full timeENTEGRATION, Inc., a leading provider of outsourcing, consulting, and systems integration providing IT consulting services to the medical industry, is seeking a motivated, energetic Help Desk Technicianto support a large client in Waltham, MA. This is a full-time position on-site at our client's Waltham, MA office, with up to 25% travel to other offices in...
-
Senior IT Help Desk Technician
3 weeks ago
Nashua, NH, United States Wakefield Thermal Solutions Full timeWakefield Thermal is part of the Heico Companies, and in aggregate, Heico’s businesses generate more than $3.2 billion in revenues. Wakefield Thermal is a global leader in innovative thermal management solutions for a diverse range of markets. Building on over four decades of leadership and experience, Wakefield Thermal designs, manufactures, and sells...