Program Assistant
4 weeks ago
The New York State Department of Health is seeking a highly skilled and detail-oriented Program Aide to join our team. As a Program Aide, you will provide administrative support to the Bureau of Employee Relations (BER) - Human Resources Management Group. Your primary responsibilities will include intake, tracking, and triage of referrals of workplace violence, misconduct, incompetence, contract and non-contract grievances.
Key Responsibilities- Develop and maintain databases to track and analyze referrals
- Engage the appropriate escalation strategy dependent upon circumstances following review and analysis
- Assist with the purchasing of goods and services as it pertains to Labor Relations and ensure consistency with applicable guidelines
- Assist with drafting, compiling, and review of Bureau recruitment materials, including duties description and other related materials in accordance with applicable procedures and requirements
- Perform preliminary collection and review of hiring documents
- Assist in preparation activities for labor management meetings, which includes conducting research and analysis on applicable laws, rules, and regulations, including the Collective Bargaining Agreements and Department Policies
To be successful in this role, you will need to have a high school diploma or high school equivalency diploma, and three years of experience performing clerical, keyboarding, or paraprofessional work in an office environment. Certification (e.g., IAAP Certified Administrative Professional) or an associate's degree in office administration, secretarial science, administrative assistance, paralegal, business technology, or office technology may substitute for two years of experience.
Preferred QualificationsWe are looking for candidates with demonstrated experience handling and triaging multiple priorities efficiently, effectively, and with the strictest confidentiality. You should also have excellent communication (both written and oral) and organizational skills, as well as the ability to maintain a professional demeanor while interacting with a diverse population in a fast-paced environment with highly sensitive subject matter.
What We OfferWe offer a work-life balance and a generous benefits package, worth 65% of salary, including holiday and paid time off, public service loan forgiveness, pension from New York State Employees' Retirement System, shift and geographic pay differentials, affordable health care options, family dental and vision benefits at no additional cost, NYS Deferred Compensation plan, access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds.
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