Member Support Professional

4 days ago


Dallas, Texas, United States S3 Shared Services Full time

We are seeking a talented Member Support Professional to join our team at S3 Shared Services. As a key member of our operations, you will be responsible for providing exceptional service to our credit union members.

The ideal candidate will have a minimum of 2 years of experience in a financial institution or customer service role, with strong analytical skills and a high degree of accuracy. Bilingual Spanish is a plus.

In this role, you will provide support to our members by responding to their inquiries and resolving issues in a professional and efficient manner.

Key responsibilities include:

  • Responding to member inquiries via telephone and email
  • Resolving member issues timely and thoroughly
  • Providing guidance to members to meet their financial needs
  • Accurately verifying, documenting, and processing member transactions

This position requires the ability to work in a team-oriented environment and contribute to our commitment to excellence and highest standards of member service.

We offer a competitive salary range of $19.23 - $21.23 per hour for qualified candidates, as well as a comprehensive benefits package including medical/dental/vision insurance, flexible spending accounts, and more.



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