Support Team Member

2 days ago


Dallas, Texas, United States Milliman Full time

Are you a customer-focused individual looking for a new challenge? Do you have excellent communication and problem-solving skills?

About the Role

We are seeking a talented Support Team Member to join our team in Dallas, TX.

Responsibilities
  • Handle incoming calls, emails, and chats from retirement plan participants
  • Research account or plan specifications
  • Follow up on outstanding issues and escalations in a timely manner to ensure satisfactory resolution
  • Complete participant transactions as required using Internet applications, Automated Voice response system, or manual procedures as required
Requirements

To be successful in this role, you will need:

  • High school graduate
  • Experience working EXP tasks
  • Able to handle multiple priorities with success
  • Strong problem-solving skills
  • Proficient in Excel and Word
  • Willing to work overtime
Why Join Us?

We offer a competitive hourly rate of $15-$21, depending on a combination of factors, including education, relevant work experience, qualifications, skills, certifications, location, etc. Additional benefits include:

  • Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason
  • Employee Assistance Program (EAP)
  • Commuter Program, which allows you to use pre-tax dollars to pay for your parking or public transit expenses to get to and from work


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