Healthcare Support Agent

3 weeks ago


Houston, Texas, United States Asian American Health Coalition Full time
Join Our Team

We are seeking a motivated and compassionate Healthcare Support Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to patients and families in need.

Salary Range: $15.00/hour

About the Role

This is a full-time position that requires excellent communication and interpersonal skills. You will work closely with patients, healthcare providers, and internal teams to ensure seamless care coordination.

Key Responsibilities:

  • Respond to patient inquiries via phone and email;
  • Schedule appointments and communicate with patients about their care plans;
  • Provide accurate and timely information to patients and families regarding their medical needs;
  • Collaborate with healthcare providers to ensure comprehensive care;
  • Use sound judgment when handling sensitive or confidential information.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent;
  • Excellent communication and interpersonal skills;
  • Ability to work in a fast-paced environment and prioritize tasks effectively;
  • Knowledge of medical terminology and procedures (desired);
  • Proficiency in computer software applications, including Microsoft Office and electronic health records systems.

Bilingual proficiency in English and Mandarin or Vietnamese is required.

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