Healthcare Support Agent
3 weeks ago
We are seeking a motivated and compassionate Healthcare Support Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to patients and families in need.
Salary Range: $15.00/hour
About the RoleThis is a full-time position that requires excellent communication and interpersonal skills. You will work closely with patients, healthcare providers, and internal teams to ensure seamless care coordination.
Key Responsibilities:
- Respond to patient inquiries via phone and email;
- Schedule appointments and communicate with patients about their care plans;
- Provide accurate and timely information to patients and families regarding their medical needs;
- Collaborate with healthcare providers to ensure comprehensive care;
- Use sound judgment when handling sensitive or confidential information.
To be successful in this role, you will need:
- A high school diploma or equivalent;
- Excellent communication and interpersonal skills;
- Ability to work in a fast-paced environment and prioritize tasks effectively;
- Knowledge of medical terminology and procedures (desired);
- Proficiency in computer software applications, including Microsoft Office and electronic health records systems.
Bilingual proficiency in English and Mandarin or Vietnamese is required.
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