Customer Service Representative

2 weeks ago


Portland, Oregon, United States Institute of Inspection , Cleaning and Restoration Certification Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of service.

Key Responsibilities:
  • Manage and complete jobs according to SERVPRO processes per work order.
  • Respond to service calls, set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish.
  • Follow and enforce all safety procedures on the job site.
  • Communicate and establish relationships with commercial, insurance, and residential customers.
Requirements:
  • Effective written and oral communication.
  • Experience in cleaning/restoration preferred.
  • High school diploma/GED.
  • IICRC certifications preferred.
  • Ability to travel locally or out of state when necessary.
Physical and Work Environment Requirements:
  • Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance.
  • Exposure to chemicals.
  • Walking and standing for long periods of time, driving, sitting, climbing.
  • Ability to climb ladders and work at ceiling heights.
  • Ability to work in tight spaces (e.g., crawls spaces under buildings).

We offer a competitive pay rate, with opportunity to learn and grow. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Apply now to join our team and make a positive difference in people's lives each and every day.



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