Claims Manager
3 days ago
At-Bay is a pioneering InsurTech company that has revolutionized the way businesses tackle cyber risk. By combining cutting-edge insurance with advanced cybersecurity technology, At-Bay offers a comprehensive solution for end-to-end prevention and protection in the digital age.
The Cyber Claims TeamThe cyber claims team is the voice of our insured, working closely with our security, cyber research, product, and underwriting teams to connect the dots across rich data and improve At-Bay's ability to underwrite cyber risk. As a member of our cyber claims team, you'll be surrounded by people who love what they do and a company that recognizes the value our team brings to the business.
Role OverviewIn this role, you'll report to the Director of Claims and sit on the Claims leadership team. You'll lead a sub-team of adjusters handling first-party cyber matters, and third-party cyber, media, and technology matters. You'll be a hands-on leader to your team and represent Claims in cross-business initiatives to advance the At-Bay vision of helping businesses thrive in a digital world.
Your Impact- Provide guidance and mentoring to direct reports to cultivate and maintain high levels of service to our customers.
- Champion Claims across the organization.
- Help foster the culture of cross-company collaboration and inspired curiosity within the team.
- Provide oversight and guidance to direct reports around reserve-setting, coverage analysis, and claim-handling strategy, to help the team stay on track with KPIs and uncover strategies to efficiently manage claims and continue to deliver excellent service as the business scales.
- Review and approve coverage correspondence, particularly matters involving coverage denials and sensitive or complicated coverage issues.
- Directly handle a minimal caseload of high-profile, high-exposure cyber, media, and technology matters, including potentially coverage litigation or disputes arising with policyholders.
- Foster strong working relationships with direct reports, with insights into their strengths and areas of growth, to further enable efficient and best-in-class claims service.
- Contribute to the development of training materials, guidelines, and best practices for Claims.
- Establish collaborative relationships across our leadership, within Claims as well as other business areas.
- Identify claims trends and collaborate with risk, cyber research, and product to communicate their potential impact on the book and contribute to addressing new trends.
- Become a trusted advisor to brokers, policyholders, and partner vendors, and be viewed by them as a champion for the customer experience and an expert in cyber, tech, and media claims.
We value endless curiosity, a sense of humor, and a healthy dose of humility. We're looking for someone who can lead and influence others with genuine care, respect, and empathy. Technical expertise in first-party cyber matters, and third-party cyber, tech, and media matters is essential. We're also looking for someone who desires to have an impact deeper than Claims by collaborating across the company to understand the risks our insureds face and consistently improve our underwriting technology and products.
What You've Already AccomplishedWe're looking for someone with a legal degree and significant insurance claims-handling experience and/or experience with insurance coverage and litigation practice as an attorney, and in particular complex first- and third-party cyber claims. Experience handling technology and media errors and omissions matters is also essential. You should have experience managing dispersed teams of 3+ people, or working with others to grow their experiences and careers. Advanced analytical skills for evaluating coverage, and for developing and executing claim-handling strategies to achieve optimal results are necessary. An insurance adjuster license(s), or willingness to obtain them is also required.
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