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Customer Support Associate

2 months ago

Atlanta, Georgia, United States Georgia Department of Public Health Full time
Salary: $31,200.00 Annually

Location: DeKalb County, GA

Job Type: Full Time Salaried

Division/Section: District 3-5 County Position

Description

We are currently seeking applications for the role of Customer Service Representative.

As a vital part of the Georgia Department of Public Health, you will contribute to our mission of safeguarding and enhancing the health and wellness of all residents. Our aim is to create a healthier community where everyone has fair access to public health resources. If you are passionate about serving the community and making a positive impact, we encourage you to consider this opportunity.

WORK ENVIRONMENT: This position involves rotation between various health centers.
DEPARTMENT: Administration
SALARY INFORMATION: $31,200.00 Annually / Pay Grade G / Job Code GST121

BENEFITS INCLUDE:
  • 13 Paid Holidays
  • 3 Weeks Annual Leave
  • 3 Weeks Sick Leave
  • Flexible Schedules within core working hours
  • Pension Plan
  • Employer 401K Match
  • Payroll Deductible Health Benefits
  • Payroll Deductible Flex Benefits
  • Flexible Spending Accounts
  • Worksite Wellness Programs
  • Diverse Workforce
  • Opportunities for Career Advancement
  • Hybrid teleworking options for eligible positions after probation
KEY RESPONSIBILITIES:

Under direct supervision, you will perform a variety of general clerical, administrative, and support functions. Your duties will include maintaining electronic records, conducting research to prepare reports and documentation, and processing data and records. You will also operate standard office equipment and assist with various administrative tasks.

MINIMUM QUALIFICATIONS:

High school diploma or GED AND completion of 90 quarter hours (60 semester hours) at an accredited college or university
OR
One year of experience in a customer service environment
OR
One year of experience at the lower level Customer Service Representative 1 or equivalent position.

PREFERRED QUALIFICATIONS: Preference will be given to candidates with experience in billing and fee collections in a clinical setting, two or more years of front office registration experience, and proficiency in Microsoft Office Suite. Flexibility and the ability to commute between health centers as needed are essential.

ADDITIONAL INFORMATION:

Thank you for your interest in joining the Georgia Department of Public Health. Due to the high volume of applications, we are unable to provide individual application status updates. All qualified candidates will be considered, but not all will receive an interview. Selected applicants will be contacted for further steps.

Employment is contingent upon meeting all pre-employment requirements, which may include drug screening, background checks, and verification of education and licenses.

Georgia Department of Public Health is an equal opportunity employer.