Customer Service Representative

2 weeks ago


Auburn, Indiana, United States Beacon Credit Union Full time
Job OverviewAs a Member Service Representative at Beacon Credit Union, you will play a vital role in providing exceptional member service while assisting with financial transactions, including cashing checks, accepting deposits, transferring funds, and providing member account information.Key Responsibilities
  • Process deposits, withdrawals, and loan payments while maintaining accurate records and balancing cash drawers.
  • Open, close, and maintain consumer checking and savings accounts, CDs, IRAs, and HSAs.
  • Respond to member inquiries and refer complex issues to senior staff members.
  • Provide routine information about products and services, identifying cross-sell opportunities and promoting Beacon Credit Union offerings.
  • Update member account information on core systems and perform file maintenance.
  • Perform other duties as assigned by management.
Requirements
  • 1-12 months of cash handling and customer service experience preferred.
  • High School Diploma or equivalent.
  • Excellent cash handling and member service skills.
  • Basic knowledge of personal computer operations and related software programs.
  • Ability to work as a team member and cross-sell Beacon Credit Union products and services.
Benefits
  • Health, dental, and vision insurance.
  • Paid time off.
  • 401(k) match.
  • Incentive/bonus program.
  • Tuition reimbursement.
Work ScheduleThe standard position hours are Monday through Thursday, 8:15 AM to 5:00 PM, Friday, 8:15 AM to 5:00 PM or 9:00 AM to 6:00 PM, and Saturday, 8:15 AM to 12:15 PM. When working Saturday morning, this employee will have a 1/2 day off during the same calendar week. Hours may vary based on member center coverage needs.

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