General Merchandise Sales Associate

1 week ago


Houston, Texas, United States Fiesta Mart LLC Full time

Job Title: General Merchandise Sales Associate

Job Summary:

We are seeking a highly motivated and customer-focused General Merchandise Sales Associate to join our team at Fiesta Mart LLC. As a General Merchandise Sales Associate, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, and ensuring that our customers have a positive shopping experience.

Key Responsibilities:

  • Assist customers with product inquiries and ensure products are stocked and replenished.
  • Greet and assist customers in a courteous and friendly manner.
  • Stocks the General Merchandise section of the store neatly and replenishes as needed.
  • Orders, receives, stores, and stocks products while ensuring proper inventory control, product rotation, and quality.
  • Creates and builds displays, reorganizes product to maintain appearance, and handles product damages and credits according to company policy.
  • Learns store products and their locations in order to assist customers in locating items.
  • Verifies merchandise for proper pricing.
  • Assist customers with product location, care, sizes, etc.
  • Orally communicates with customers and co-workers on products and price.
  • Answers telephone to communicate with internal and external customers.
  • Fronts merchandise to maintain racks, counters, and cases on sales floor. Returns overstock to designated area in an organized manner.
  • Cleans and maintains work and back room area.
  • Exercise proper safety practices when lifting or moving product or using equipment.
  • Notifies department manager of questionable product, out of stocks, or slow-selling products.

Secondary Job Duties:

  • Order merchandise and resolve minor complaints in the absence of the manager.
  • Read mail and implement sales plan in the absence of the manager.
  • Clean up spills as needed.
  • Notify management of associate theft, customer shoplifting, unauthorized markdowns, or property defacement.
  • Presents a favorable impression in dress, personal hygiene, and business attitude.
  • Other duties assigned by management.

Requirements:

  • Prefer a minimum of High School diploma or equivalent experience.
  • Must be at least 18 years of age.
  • Must pass Math Test.
  • Strong customer service skills.

Physical Demands:

  • Occasionally: Pushing up to 100 lbs., pulling up to 100 lbs., climbing up to 6 foot height, balancing, crouching, talking, and smelling.
  • Frequently: Carrying up to 50 lbs., lifting up to 50 lbs., stooping, and kneeling.
  • Continuously: Standing on tile/concrete, walking on tile/concrete, manual dexterity, reaching waist/overhead level, seeing, and hearing.

Safety Risk Factors:

  • Occasionally: Loud noise, slippery floor surface, hazardous equipment, contact with sharp objects, contact with skin irritant, toxic exposure (see Material Safety Data Sheets), nuisance dust, fumes, sprays, and hazardous cleaning solutions.
  • Frequently: Twisting of back and neck, and cluttered floor surface.

Other:

  • Varied, irregular schedules.
  • Working environment involves inside store location with controlled temperatures.


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