Customer Care Representative

2 weeks ago

Pleasanton California, United States Service Champions Heating & Air Conditioning Full time

Position Overview:


Service Champions Heating & Air Conditioning is on the lookout for a dedicated Customer Care Representative to become a vital part of our dynamic Call Center Team. Our team is composed of enthusiastic and innovative individuals committed to providing outstanding customer service every day.

As a key player in our call center, you will handle a high volume of inbound and outbound customer service inquiries, ensuring that every interaction reflects our commitment to excellence. Our organization has been locally owned and operated since 2003, and we pride ourselves on delivering top-notch service in the residential heating and air conditioning sector. We prioritize integrity and honesty in all our dealings, and we have been recognized as a Top Workplace since 2016, fostering a culture of support and growth.


Benefits:

• Competitive hourly wage of $22-$27 plus uncapped commission
• Up to 3 weeks of Paid Vacation
• Paid time off for Birthdays
• Comprehensive Health, Vision, and Dental insurance for you and your family
• 401k Retirement Plan with company match up to 30%
• Life and accident insurance

Additional Program Options:
• Flexible Spending Account (FSA) & Employee Assistance Program (EAP)
• Referral Bonuses and Employee Discounts
• Ongoing Training for Professional Development & Life Skills Courses
• Engaging Company Sponsored Events
• A collaborative and enjoyable work environment
• Supportive coaching for career advancement

Key Responsibilities:

• Work onsite at Service Champions' Support Center
• Conduct outbound calls to current customers
• Schedule appointments with a high success rate
• Employ a solutions-oriented approach to address client needs
• Promptly respond to inbound calls from clients
• Escalate customer issues as necessary
• Meet and exceed productivity targets while maintaining quality standards
• Call Center operational hours: Monday to Friday from 7:00 am to 7:00 pm, Saturday/Sunday from 8:00 am to 5:00 pm

Qualifications:

• Minimum of 1 year of experience in a Call Center environment preferred
• Excellent phone and interpersonal communication skills
• Strong written and verbal communication abilities
• Proficient in gathering information, scheduling appointments, and logging call outcomes in a client database
• Utilize provided leads to make outbound calls promoting our products and services
• Demonstrate product knowledge to highlight the solutions our company offers
• Understand customer needs and identify upselling opportunities
• Maintain accurate and detailed records of client interactions
• Exhibit sound judgment to make informed business decisions and resolve issues effectively
• Availability to work shifts that may include evenings and weekends; strong sales experience is preferred.

Service Champions Heating & Air Conditioning and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. We comply with federal and state disability laws and provide reasonable accommodations for applicants and employees with disabilities.

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