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Customer Service Representative

2 months ago

Pleasanton, California, United States SYUFY GROUP Full time

Job Summary:

Villa Sport Fitness, a leading provider of resort-style clubs, is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our members and guests, ensuring a positive and memorable experience at our clubs.

Key Responsibilities:

  • Provide exceptional customer service to members and guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Assist members with club operations, including answering questions about our facilities, services, and programs.
  • Upsell and promote our services and amenities to members and guests, ensuring a high level of satisfaction and loyalty.
  • Collaborate with other team members to ensure seamless service delivery and a positive member experience.
  • Participate in ongoing training and development to enhance your knowledge of our services and amenities.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Basic computer skills and proficiency in Microsoft Office.
  • Availability to work a variety of shifts, including weekends and holidays.

What We Offer:

  • A competitive hourly rate of $16.00-$17.30, based on relevant experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with a generous company match of up to 4%.
  • A complimentary club membership, allowing you to experience our facilities and services firsthand.
  • Opportunities for professional growth and development, with ongoing training and education.

About SYUFY GROUP:

SYUFY GROUP is a leading provider of resort-style clubs, dedicated to delivering exceptional service and creating a positive experience for our members and guests. We are committed to fostering a culture of excellence, innovation, and teamwork, and we are seeking like-minded individuals to join our team.