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Public Safety Dispatch Supervisor

1 month ago

Reno, Nevada, United States City of Reno, NV Full time
Job Summary

We are seeking a highly skilled Public Safety Dispatch Supervisor to join our team at the City of Reno, NV. The successful candidate will be responsible for supervising, assigning, reviewing, and participating in the work of staff responsible for providing public safety dispatching services on an assigned shift.

Key Responsibilities
  • Supervise, assign, review, and participate in the work of staff responsible for providing public safety dispatching services on an assigned shift.
  • Ensure work quality and adherence to established policies and procedures.
  • Participate in the development and implementation of approved policies and procedures.
  • Participate in the selection of dispatch staff, provide or coordinate staff training, evaluate employee performance, and implement discipline procedures.
  • Participate in the preparation and administration of the public safety dispatch program budget.
  • Perform the most technical and complex tasks of the work unit, including coordinating, implementing, and conducting public safety dispatch training programs.
Requirements
  • Completion of a high school diploma or equivalent supplemented by specialized training in emergency service communications, public safety dispatch, or a related field.
  • Three years of increasingly responsible public safety dispatch experience, including acting in charge responsibility and conducting training as a certified training operator.
  • Ability to work under pressure, exercise good judgment, and make sound decisions in emergency situations.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Ability to establish and maintain effective working relationships with those contacted in the course of work.
Working Environment

The work environment is primarily in a dispatch center and office setting, with exposure to unusual fatigue factors, irregular and unpredictable hours, and emergency or stressful situations.

The physical demands of the job require sufficient physical ability and mobility to work in an office setting, stand or sit for prolonged periods, and occasionally stoop, bend, kneel, crouch, reach, and twist.