Strategic Growth Operations Leader

3 weeks ago

Seattle, Washington, United States Zenoti Full time

Zenoti is a cloud-based software solution for the beauty and wellness industry. Our all-in-one platform enables businesses to manage every aspect of their operations, including online appointment bookings, POS, CRM, employee management, inventory management, and built-in marketing programs.

We help our clients streamline their systems and reduce costs while improving customer retention and spending. Our platform is engineered for reliability and scale, leveraging enterprise-level technology for businesses of all sizes.

As a strategic growth operations leader at Zenoti, you will play a pivotal role in orchestrating systems, processes, and teams to fuel a world-class growth engine. This position demands a leader with a strong analytical mindset who excels in aligning sales and marketing processes, optimizing system performance, ensuring data integrity, and collaborating to deliver exceptional user and brand experiences.

The ideal candidate will be highly proficient in marketing automation and CRM technologies, have deep expertise in demand generation, and possess a thorough understanding of high-volume sales and SDR teams. You will work cross-functionally to drive innovative, scalable, revenue-generating solutions, empower data-driven marketing decisions, and achieve strategic business goals.

Growth Operations Responsibilities

  • Oversee all marketing operations functions, including processes, marketing systems, workflow, SLAs, reporting, email, and database management.
  • Take ownership of system administration, including security, system integration, user guidelines, and ongoing optimization, in close collaboration with the global operations team.
  • Develop and execute a strategy for marketing measurement, dashboards/analytics, and attribution, leveraging Hubspot, Salesforce, BI, and other systems to create a company-wide measurement system.
  • Lead the campaign execution process, working closely with marketing programs and performance teams to define optimal execution strategies, ensure best practices are followed, and provide training and enablement for the demand marketing team.
  • Collaborate with sales development leadership to identify and implement process improvements, enhance productivity, improve conversion rates, and optimize lead routing, SLAs, and tools for better speed-to-lead performance.
  • Collaborate with product, marketing, and sales teams to build a cutting-edge Product-Led Growth (PLG) engine that educates prospects, streamlines their buying journey, and facilitates seamless purchasing and onboarding experiences.

Requirements

  • 10+ years of experience in B2B software marketing and/or revenue operations, preferably in high-growth environments.
  • Proven track record of leading highly sophisticated, scalable marketing and revenue operations, with expertise in technology environments and systems integrations.
  • Strong problem-solving and analytical abilities with a 'test and learn' mindset.
  • Driven by achieving revenue outcomes with a passion for 'making the number.'
  • Excellent communication skills, with the ability to effectively convey complex concepts to diverse stakeholders.
  • Demonstrated experience leading cross-functional teams and delivering business results in a fast-paced environment.
  • Strong project management skills, with the ability to handle multiple projects, meet deadlines, and consistently achieve objectives.

Compensation and Benefits

We offer competitive compensation, estimated at $120,000 - $150,000 per annum, along with benefits such as medical, dental, and vision coverage, participation in the company 401k plan, paid parental leave, unlimited paid time off, flexible work hours, and equal employment opportunities regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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