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Banking Operations Specialist

2 months ago

Spokane, Washington, United States RiverBank Full time
About the Role

RiverBank is a dynamic organization that values individuality and collaboration. We're seeking a skilled Customer Experience Specialist to join our team and contribute to our mission of making Business Banking easy.

Key Responsibilities
  • Perform administrative and back-office operations duties, including garnishments, levies, CTRs, research projects, and internal audit assistance.
  • Provide exceptional customer service by handling bank teller transactions, including in-person, phone, chat, and email interactions.
  • Assist with the review and processing of incoming customer wire requests.
  • Offer backup support for the Customer Experience Center, Digital Services, and Concierge Services.
  • Collaborate with the Customer Experience Manager on special projects.
Requirements
  • Relevant experience is preferred, but we're willing to train the right candidate.
  • Detailed-oriented individuals with excellent communication skills are highly valued.
  • Self-motivation and critical thinking are essential qualities for success in this role.
Nice to Have
  • Branch and/or back-office operations experience.
  • Knowledge of online banking systems.
About RiverBank

RiverBank is an organization that prioritizes diversity and inclusivity. We're committed to creating a workplace where every Team Member can grow and thrive. Our core values include collaboration, kindness, innovation, motivation, and productivity.

Benefits
  • $36,000 - $42,000 salary range.
  • Generous vacation time (3 weeks), sick leave (12 days per year), volunteer time off (24 hours), and all bank holidays.
  • 90% employer-paid medical insurance and 100% employer-paid vision, dental, and long-term disability insurance.
  • An HRA with a $600 employee contribution and company reimbursement for deductible costs.
  • Employer-paid life insurance (two times annual earnings).
  • Employer-paid employee assistance program.
  • 4% company 401k match after 3 months.
  • Paid parental leave.
  • Discounted rates on pet, home, and auto insurance.