Operations Management Expert
6 days ago
This is an exciting opportunity to join our team as an Operations Management Expert. You will be responsible for managing the day-to-day operations of our Houston office, including facilities, office services, hospitality, reception/concierge, and practice support. The ideal candidate will have at least five years of experience in office management, preferably in a professional services setting, and excellent organizational and time management skills.
Key Responsibilities:
- Liaise between building landlord and services management to address needs and maintenance of the office space
- Oversee all phases of construction build-outs, expansion and/or remodeling
- Manage office operations, including facilities, office services, hospitality, reception/concierge, and practice support
- Maintain emergency preparedness plans in coordination with firm-wide specifications
- Manage on-site vendors, ensuring that they adhere to SLAs and contracts as negotiated through the Firm's Procurement team
- Set-up facilities and office services for trial sites and/or other temporary work spaces as required
- Manage all moves within the office
- Keep Executive Partner abreast of key issues, including office space, building procedures, emergency procedures, special events planning, construction project planning
- Manage and supervise all practice assistants, facilities and office services employees; monitor and identify additional resource needs; approve overtime, timecards and vacation, personal and scheduled sick time requests
- Counsel and advise employees on performance expectations and the performance evaluation process, conflict resolution, staffing and disciplinary issues, ensuring that employee issues, such as complaints and harassment allegations, are consistently handled based on Firm policy and federal and state law
- Assist with planning and execution of office events, in collaboration with local colleagues and the Firm's global events team
- Identify issues and opportunities and take part in designing and implementing initiatives and globally aligned programs to drive cultural change and engagement across the office and region
- Develop and document streamlined procedures to continuously improve processes
- Maintain overall knowledge of basic software systems
- Attend seminars and relevant training to keep current on new leadership skills
- Escalate issues to the appropriate Function Chief or Department Manager
- Interview applicants for open roles and assist in making hiring decisions; help build a workforce that is inclusive and diverse
- Conduct monthly meetings with Partners and Office Leadership to discuss improvements or changes in delivery of facilities and office services support
- Take a long-term view and make suggestions on organizational change for the future
Why Join Us
At White & Case LLP, we offer a comprehensive suite of benefits to our employees, including medical, dental, and vision insurance, life and disability coverage, 401(k) retirement savings, vacation time, and leave programs (including parental leave). Exempt roles are also performance bonus eligible.
We are an equal employment opportunity employer and are committed to creating a diverse and inclusive workplace. This role is based in our Houston office and reports directly to the Americas Chief Operating Officer and Office Executive Partner.
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