Service Advisor Consultant
3 days ago
Join Our Team
Paretti Mazda of Covington is seeking a highly motivated and customer-focused individual to fill the role of Service Advisor. As a member of our team, you will be responsible for providing excellent customer service and ensuring the satisfaction of our clients.
Salary and Benefits
The compensation package includes a base salary of $60,000 per year, plus commission, as well as a comprehensive benefits package including medical, dental, and vision insurance, paid time off, and a 401(k) retirement plan.
Key Responsibilities
The ideal candidate will possess strong communication skills, a passion for customer service, and a solid understanding of the automotive industry. Key responsibilities include:
- Providing exceptional customer service and ensuring customer satisfaction
- Determining the automotive service needs of customers and scheduling service appointments accordingly
- Communicating effectively with customers throughout the service process
- Maintaining accurate and detailed records of customer interactions and service orders
- Working collaboratively with technicians to resolve customer concerns and issues
- Maintaining a clean and organized service area
- Striving to continuously improve customer service and satisfaction
Requirements
The successful candidate must have:
- A high school diploma or equivalent
- 2-3 years of experience in customer service, preferably in the automotive industry
- Excellent communication and interpersonal skills
- Strong organizational and time-management abilities
- Knowledge of automotive servicing and maintenance procedures
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Detail-oriented and able to maintain accurate records
- Proficient in computer skills and ability to learn dealership management systems
- Able to work flexible hours, including weekends and holidays
Benefits and Opportunities
We are an equal opportunity employer, committed to creating a diverse and inclusive workplace. Our comprehensive benefits package includes:
- Medical, dental, and vision insurance
- Paid time off
- 401(k) retirement plan
EEOC Statement
Paretti Mazda of Covington is an equal opportunity employer. We value and celebrate the diverse backgrounds, experiences, and perspectives of all team members.
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