Automotive Service Consultant

6 days ago


Covington, United States Paretti Mazda of Covington Full time
Service Advisor Job Summary

Paretti Mazda of Covington is seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will be responsible for delivering exceptional customer service by assisting customers with their automotive service needs. This is a full-time position in the auto industry, offering a base salary plus commission. The ideal candidate will possess strong communication skills, a passion for customer service, and a solid understanding of the automotive industry.

Responsibilities
  1. Greet customers and assist them in a professional and friendly manner.
  2. Listen to customers' concerns and accurately determine their automotive service needs.
  3. Schedule and prioritize service appointments according to customer and dealership needs.
  4. Provide accurate and thorough vehicle maintenance recommendations to customers.
  5. Educate customers on service options and any warranties or guarantees associated with their vehicle repairs.
  6. Maintain constant communication with customers during the entire service process.
  7. Monitor the progress of service orders and ensure timely completion.
  8. Collaborate with technicians to address any customer concerns or issues.
  9. Maintain an organized and clean service area.
  10. Continuously strive to exceed customer expectations by providing exceptional customer service.
Requirements
  1. High school diploma or equivalent.
  2. 2-3 years of experience in customer service, preferably in the automotive industry.
  3. Excellent communication and interpersonal skills.
  4. Strong organizational and time-management abilities.
  5. Knowledge of automotive servicing and maintenance procedures.
  6. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  7. Detail-oriented and able to maintain accurate records.
  8. Proficient in computer skills and ability to learn dealership management systems.
  9. Must be able to work flexible hours, including weekends and holidays.
EEOC Statement

Paretti Mazda of Covington is an equal opportunity employer. We are committed to providing a diverse and inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. We strive to create a positive and supportive work environment, and we value and celebrate the diverse backgrounds, experiences, and perspectives of all team members.



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