Guest Service Representative

4 weeks ago


Waikoloa, Hawaii, United States Marriott International, Inc Full time
Job Summary

We are seeking a highly skilled Guest Service Representative to join our team at Marriott International, Inc. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Organize and confirm guest check-ins and check-outs, room reservations, requests, changes, and cancellations.
  • Secure payment and verify billing information.
  • Activate and file room keys, process guest requests, and relay messages.
  • Print contingency lists and identify and explain room features to guests.
  • Supply guests with directions and information regarding property amenities, services, and hours of operation.
  • Follow up on outstanding requests or problems from the previous day and resolve them.
  • Run and review daily reports and logs, complete designated cashier and closing reports.
  • Accept and record wake-up call requests and deliver them to the appropriate department.
  • Count bank at the beginning and end of the shift and secure it.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
  • Provide change and notify Loss Prevention/Security of any guest reports of theft.
Requirements
  • Follow all company policies and procedures.
  • Report accidents, injuries, and unsafe work conditions to the manager.
  • Maintain confidentiality of proprietary information and protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs.
  • Assist individuals with disabilities and thank guests with genuine appreciation.
  • Speak with others using clear and professional language and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others and support the team to reach common goals.
  • Comply with quality assurance expectations and standards.

We offer a competitive hourly rate of $21.59 to $26.99 per hour and a dynamic work environment that values diversity and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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